Jeanette Zocco

Effective Leadership

Effective Leadership

Strong and effective leadership is an essential part of a well-functioning team. Leadership is defined as “ the ability to lead or command a person or group of people….In this simplistic perspective, anyone who leads and facilitates change by speaking up, providing education, role modeling, and/or coaching resulting in changed behavior of an individual or

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Breaking Down Human Error

Breaking Down Human Error

When errors occur in healthcare, the contemporary approach to patient safety involves evaluation of the root causes of why the error happened, evaluating both system and person factors. Unfortunately, systems are not often designed in a way to set people up for success, to make it easy to do the right thing. According to James

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Change Management Concept on the Gears

The Dynamics of Change Management

Change is difficult for most people. It often requires moving outside of one’s comfort zone, doing something different, or acquiring new skills. Understanding the dynamics of change management is another necessary leadership skill when implementing quality and safety initiatives. Though there are many different models of change, this article will be focusing on Kurt Lewin’s

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Coronavirus pandemic . Tired exhausted doctor

The Second Victim

The impact of adverse events can be devastating not only for patients and families but also for the caregivers involved. The first victim refers to the patient, and the second victim (SV) is a term used to describe the emotional impact experienced by caregivers.  Second victims are healthcare providers who are involved in an unanticipated

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Starting with the End in Mind: Planning for Sustainability

Successful project planning involves starting with the end in mind, meaning planning for sustainability from the onset. Too often as new projects come in, attention shifts, and backsliding can occur. In the Institute for Healthcare Improvement’s white paper titled “Sustaining Improvement” (2016) key lessons are summarized from high-performing healthcare organizations known for their clinical excellence.

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